The document we give you before anything else.

1.What this guide is, and why you have it.

A Financial Services Guide is required disclosure under section 942B of the Corporations Act 2001, given to retail clients before financial services are provided.

This Financial Services Guide is provided by Independent Wealth Advisory Australia Pty Ltd, the holder of Australian Financial Services Licence 552198. It is required disclosure under section 942B of the Corporations Act 2001 and is prepared in accordance with ASIC Information Sheet 291.

The purpose of the guide is to give you enough information about the firm, the services we provide, and how we are paid, that you can make an informed decision about whether to engage us. If you decide to proceed, the guide also tells you what documents you will receive next, how to give us instructions, and how to raise a concern if something goes wrong.

Throughout this document, the words we, us, and our refer to Independent Wealth Advisory Australia Pty Ltd. The words you and your refer to whoever is reading this guide as a current or prospective client.

2.We are independent.

Under section 923A of the Corporations Act, only firms that meet a strict set of conditions may describe themselves as independent, impartial, or unbiased. Independent Wealth Advisory meets them.

We make this statement deliberately, because in the Australian financial advice industry the word independent is a restricted term. Section 923A of the Corporations Act allows a firm to describe its advice as independent only if all of the following are true:

• The firm does not receive commissions from product issuers, except where any commission is rebated to the client in full.
• The firm does not receive any form of remuneration calculated on the volume of business it places with any issuer.
• The firm does not receive other gifts or benefits from product issuers that could reasonably be expected to influence the advice given.
• The firm operates without conflicts of interest, and without influence from any product issuer, in providing financial services.

Each of those conditions is true of Independent Wealth Advisory. We charge fees that are paid by you, for the work we do for you. We do not receive commissions, volume rebates, or product-issuer benefits. We have no parent dealer group, no in-house product range, and no commercial arrangement with any product issuer that could influence what we recommend.

Where the law allows us to use the words independent, impartial, and unbiased, we use them, because they describe how the firm is structured to operate.

3.Who we are.

The licence is held by Independent Wealth Advisory Australia Pty Ltd. The identifying details are below.

Independent Wealth Advisory Australia Pty Ltd is a private company registered in New South Wales, Australia. The firm holds Australian Financial Services Licence 552198, granted by ASIC in April 2024. The licence is held directly. There is no parent licensee, no dealer group, and no institutional ownership.

The firm was founded by Jack Tideswell. The office is at Croudace Bay, on the eastern shore of Lake Macquarie, New South Wales.

4.The adviser behind the licence.

Jack Tideswell is the principal of the firm and its sole financial adviser. A small operational and research team supports the firm.

Jack Tideswell founded Independent Wealth Advisory after sixteen years advising within other licensees, most recently MCA Financial Planners (2015 to 2022). He has been advising professionally since 2008, and is the sole financial adviser at the firm. His ASIC Financial Advisers Register number is 322833.

Jack's qualifications:

• Bachelor of Finance, University of Newcastle, 2007
• CFP® Program, Deakin University, 2011

Jack is the only person at the firm authorised to provide financial product advice. Supporting him is a small operational and research team whose role is to support the research, modelling, and implementation work behind the advice you receive. They do not provide financial product advice.

5.What we are authorised to do.

AFSL 552198 authorises us to provide financial product advice and dealing services across the product classes listed below.

Under our AFSL, we are authorised to provide financial product advice to retail clients, and to deal in financial products on your behalf, in relation to the following product classes:

• Deposit and payment products. Basic and non-basic deposit products.
• Government debt securities. Debentures, stocks, and bonds issued by Australian Commonwealth, State, and Territory governments.
• Life products. Both investment life insurance and life risk insurance products.
• Managed investment schemes. Including investor-directed portfolio services (IDPS).
• Securities. Including listed shares and Exchange Traded Funds (ETFs).
• Superannuation. Including self-managed superannuation funds (SMSFs).

Tax (financial) advice is provided as part of our personal advice, where it relates to the financial products and strategies we recommend.

Where you ask for advice on a product class outside this list, such as derivatives, foreign exchange, or margin lending, we will tell you, and refer you to an adviser who is authorised to advise on it.

6.The documents we will give you.

Different documents serve different stages of the relationship. Each is described below, in the order you are likely to receive them.

• This Financial Services Guide. You have it now, before any financial service is provided.
• A Statement of Advice (SoA). When we provide personal advice for the first time, the SoA documents the advice given, the reasoning behind it, the fees, and any conflicts. You receive a copy and we keep a copy on file.
• A Record of Advice (RoA). Where ongoing advice is provided in circumstances that have not materially changed since your last SoA, we may use a Record of Advice instead of a fresh full SoA.
• A Product Disclosure Statement (PDS) or equivalent product materials. For any financial product we recommend, the issuer's PDS is the primary disclosure document. Where the product does not have a PDS (some institutional or wholesale products do not), we provide the relevant product guide, term sheet, or other materials necessary for you to make an informed decision before you proceed.
• Annual fee disclosure and consent. Under the Delivering Better Financial Outcomes Act 2024, ongoing fee arrangements require your written consent each year. We provide the renewal documents before each anniversary of the engagement.

You are entitled to receive a copy of any of these documents on request, at any time during our engagement, free of charge.

7.Giving us instructions.

Most instructions can be given by phone, email, or in person. Some need to be in writing, and we will tell you when.

In the ordinary course of our work, you may give us instructions by telephone during business hours, by email to the address on file, or in person at the office or at a meeting we have agreed elsewhere.

Instructions to switch investments, withdraw from a superannuation account, change a beneficiary nomination, cancel a policy, or take any other action that materially affects your investments are confirmed in writing before we act on them, even where the instruction itself was given verbally. The confirmation protects both of us.

Where you ask us to take an action that requires the involvement of a platform, custodian, or product issuer, we will tell you what document or signature is needed before we can proceed. We do not have authority to make discretionary decisions about your investments without your specific instruction.

8.What you pay, and how we are paid.

Fees vary by service. Investment menu work is charged per transaction. Advice services are charged as an annual percentage of assets, with the rate stepping down as portfolio size increases. No commissions, no volume rebates, no payments from product issuers.

Our fees depend on which service you have engaged us for. The four services and their fee structures are set out below. Whichever service applies, the exact fee that will apply to you is confirmed in writing in your Statement of Advice or engagement letter before any work begins.

Investment menu (execution-only). Where you have engaged us to execute transactions on your behalf through the firm's researched investment menu, with any conversation around those transactions incidental to the engagement rather than the focus of it, the fee is a flat percentage of each transaction:

• 0.15% execution fee. Charged on the value of each purchase made on your behalf, at the time of execution.
• 0.15% sell fee. Charged on the value of each disposal made on your behalf, at the time of sale.

For investment menu clients, that is the entire fee Independent Wealth Advisory receives. There is no separate advice fee, no ongoing service fee, and no asset-based retainer.

Wealth management (full advice and ongoing management). Where we are providing personal advice and ongoing portfolio management, the annual fee is calculated as a percentage of the total portfolio value, on a tiered basis:

• 0.50% per annum on portfolios up to $250,000.
• 0.40% per annum on portfolios from $250,000 to $1,000,000.
• 0.30% per annum on portfolios from $1,000,000 to $3,000,000.
• 0.25% per annum on portfolios above $3,000,000.

Retirement and SMSF advice. Where we are providing retirement strategy or self-managed superannuation fund advice, the annual fee is similarly tiered:

• 0.60% per annum on portfolios up to $250,000.
• 0.40% per annum on portfolios from $250,000 to $3,000,000.
• 0.30% per annum on portfolios above $3,000,000.

Insurance advice (independent model). Personal insurance advice is charged as a flat client-paid fee, agreed before the work begins, or as a client-paid advice fee per policy. The fee is not calculated as a percentage of the sum insured or the premium, and is not paid by the insurer. Because the fee is paid by you, we are able to recommend whichever policy genuinely suits your circumstances, without reference to which insurer pays the largest commission. We do not accept commissions from life insurers; where a commission would otherwise be payable, it is rebated in full or used to reduce your premium.

How fees are paid. Fees are payable by direct debit, by invoice, or by deduction from the relevant investment platform, depending on the engagement. The method is agreed at the start of the relationship and confirmed in your Statement of Advice.

Product-level fees are separate. Where a financial product carries fees of its own, typically a platform administration fee, an investment management fee on an underlying managed fund, or brokerage charged by an executing broker, those product-level fees are paid to the relevant product provider, not to us. They are disclosed in the issuer's Product Disclosure Statement and itemised in your Statement of Advice.

Whatever service you engage us for, what you pay us is the only money Independent Wealth Advisory receives in connection with the services we provide to you. No commission, no volume rebate, and no other payment from any product issuer flows to the firm in connection with your account.

9.Optional capital protection on fixed-income holdings.

Where your portfolio includes eligible fixed-income products, an optional capital protection arrangement is available for an additional 0.2% annual fee.

For clients holding fixed-income products through Independent Wealth Advisory, an optional capital protection arrangement is available, underwritten by a major international insurer. The arrangement provides cover against capital loss on the eligible holdings, on the terms set out in the relevant Product Disclosure Statement.

• The cover is optional. You may hold fixed-income products with or without it. Your decision is recorded in writing.
• The cost is 0.2% per annum. Calculated on the protected capital value, charged annually, in addition to the standard execution and sell fees.
• Eligibility is product-specific. The cover applies to specified fixed-income products, not every fixed-income product. The eligible-product list is set out in the Product Disclosure Statement.
• The cover is an insurance arrangement. The underwriting insurer carries the risk and pays any claim under the policy terms. Independent Wealth Advisory arranges and administers the cover for clients who elect it; we are not the insurer.

Whether the optional cover is appropriate for you depends on your circumstances, your other holdings, and your view of the capital risks the cover is designed to address. We will discuss it with you, and provide the relevant Product Disclosure Statement, before any election is made.

10.Associations and relationships, and the absence of conflicts.

Disclosure of any commercial relationships that could influence the advice given to you. As of the date of this guide, there are none.

Independent Wealth Advisory Australia Pty Ltd is wholly independent. The licence is held directly. The firm has no parent dealer group, no institutional shareholder, and no commercial relationship with any product issuer that could influence the advice given to clients.

Where the firm has a commercial relationship with a service provider that is incidental to advice, such as a software vendor or a research subscription, the relationship is disclosed in your Statement of Advice if it is relevant to the advice being given.

We maintain a soft-dollar register that records any non-monetary benefit received from a product provider, in accordance with industry practice. The register is available on request.

11.Compensation arrangements under section 912B.

We hold professional indemnity insurance that satisfies our compensation arrangement obligations under section 912B of the Corporations Act.

Section 912B of the Corporations Act requires AFS licensees to have arrangements in place for compensating retail clients for losses arising from breaches of certain Corporations Act obligations. The standard way of meeting that requirement, which is the way Independent Wealth Advisory meets it, is to hold professional indemnity insurance.

We confirm that Independent Wealth Advisory Australia Pty Ltd holds professional indemnity insurance that satisfies the requirements of section 912B; that the cover applies to financial services provided by Jack Tideswell and any other adviser appointed under our AFSL, including in respect of services provided after they have ceased to be appointed (run-off cover); and that the cover is reviewed and renewed annually.

Specific details of the insurer, the policy limits, and the policy terms are commercial information held confidentially. Where a regulator, a court, or AFCA requires confirmation of cover for a specific matter, we provide it directly to that body.

12.Personal information, handled separately.

How we collect, use, store, and protect personal information is described in detail in our Privacy Policy. The summary below is not a substitute for that document.

Providing financial advice requires us to collect detailed personal and financial information about you. The Privacy Act 1988 (Cth) and the Australian Privacy Principles set out the standards we follow.

The full description of how we collect, use, store, secure, and disclose personal information is in our Privacy Policy. In summary: we collect personal information directly from you, except where you have asked us to deal with someone else on your behalf; we use it for advice, implementation, ongoing management of the relationship, and compliance with the law; we disclose it only to parties who need to see it for those purposes, and we do not sell it; we retain it for at least seven years from the date of advice, in accordance with our Corporations Act record-keeping obligations; and you may request access to the information we hold, ask us to correct it, or complain about its handling, by writing to us.

13.If something goes wrong.

We treat complaints seriously. The internal process is described first. If we cannot resolve your concern, the external scheme is the Australian Financial Complaints Authority.

If you have a concern about any of the financial services we have provided, the first step is to write to us at email to be confirmed. Tell us what has happened, when it happened, and what outcome you would like.

We will acknowledge your complaint within one business day of receiving it, investigate the matter promptly and fairly, and provide a written response within thirty calendar days, in accordance with the maximum response time set by ASIC Regulatory Guide 271 for standard complaints. Where a complaint is complex and we need more time, we will tell you in writing before the thirty days expires, explain why, and tell you when you can expect a response.

If our internal process does not resolve your complaint, or if thirty days have passed without a resolution, you may take the complaint to the Australian Financial Complaints Authority (AFCA). AFCA is the external dispute resolution scheme for the Australian financial services industry. Independent Wealth Advisory Australia Pty Ltd is a member.

AFCA's service is free to consumers, independent, and binding on the firm within its rules. Time limits apply to the complaints AFCA can consider, so it is best to raise concerns as soon as you become aware of them.

If your concern relates specifically to privacy rather than financial advice, the regulator is the Office of the Australian Information Commissioner, whose contact details are in our Privacy Policy.

14.Contact, and how to use this guide.

This guide is a living document. The version currently active is identified by the date in the opener. If anything in it is unclear, write to us.

This Financial Services Guide is reviewed periodically and updated when the firm's structure, services, or fees change, or when the law changes. The version currently active is identified by the Last updated date at the top of this page.

If a section in this guide does not match what you have been told elsewhere, the version of this guide that was current at the date of advice is the version that applies to that advice. Earlier versions are kept on file and available on request.

For questions about anything in this guide, or to obtain a copy in a different format, write to us.